We begin here with Smart Axiata facing a considerable challenge with their flagship app: quality and delivery issues were causing continued missed deadlines. Those issues were compounded when factoring for the wide range of stakeholders in both the quality and delivery streams, each having their own perspective on the problems and appropriate corrective actions.

Success graced them with its presence when they managed to right the ship with delivery to meet business needs and urgency. The infrastructure tools included therein were top-of-the-line, with a balance of optimally selected technology and a strong team to support it.

Yet, try as they did, quality and delivery still failed to meet expectations. The development team was running on fumes trying to fix the issues and nearly burned out from the overtime put in. The problems were mounting, and the complaints were rolling in faster than they could even stop to listen, let alone respond. The setbacks had become unbearable, leaving the team feeling adrift at sea.

Things came to a head when the lack of trust between the management team, product team, development team, and business & marketing team became glaringly obvious for all to see. Everyone was trying to solve the same problem, but in different ways and could not come to a single point of agreement on how to move forward.

It’s always darkest before the dawn.

At this point it was necessary to bring in a third party to help resolve the issues. Slash stepped in initially to help with assessing the quality of the app. Many bugs were discovered as well, regression errors which were directly responsible for delivery delays.

The Slash team held a series of discussions with various stakeholders including the CIO, Product Owner, development team, infrastructure team and the CEO to better understand the entire context.

Following this, Slash carried out documentation based on the stakeholder needs, including sequence flow diagrams and code & server assessment. They also identified the malfunction processing & development lifecycle issues and ownership of key stakeholders to provide corrective suggestions for each team.

In the end, an improvement matrix was created with multiple waves of implementation from quick wins to long-term solutions; suggestive action items for the team to recover and build their foundation were therein.

At the finish line

With a clear path to success laid before them, with Slash’s support, Smart Axiata was able to align expectations and on what actions the team needed to take. They heeded the professional advice from Slash and started with defining & implementing coding best practices, doing their own documentation, agile coaching for the team, refactoring the code and more.

Six months after the project finish, it was clear they were still embarking on this journey and we could see their app frequently rolling out with new features!

Like what you see?
Slash helps organizations like yours solve difficult problems with technology.
Client
Smart Axiata Co., Ltd, Cambodia
Project
July 2022 - Oct 2022
Challenge
Auditing the SmartNas code to identify the recommendation for the improvement of delivery and quality
Solution

Code Assessment; Team and Process Assessment; Documentation; Recommendation Matrix

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